Service Terms & Cancellation Policy
Please read and understand this policy.
Hunting, and hiking are physically demanding activities which may pose a risk to those with heart or respiratory conditions, pregnant women, and others who may not be capable of strenuous activity. We travel to remote wilderness areas many miles from medical help. Please consider this seriously before you book a trip. Serenity Adventure Charters assumes no liability for injury that may occur while hunters are in the field, you enter the field upon your own risk.
Hunters are responsible for obtaining and carrying their own identification, hunting license, and hunting tags for any applicable species. Hunters are also responsible for supplying their own field equipment, we are a hunt transport service only and do not supply any guided services while in the field.
Hunters are responsible for all meat care of any game, we can assist in getting you to town in a safe and timely manner but ultimately the condition of the meat is the hunters responsibility.
Hunters are responsible for completing and returning any and all reporting requirements and will be required to provide information to be places on a transporter log form per Alaska state law. As a commercial operator our clients are frequently checked upon return to harbor, please plan accordingly for this.
Operating Policy A 50% deposit is required to reserve a date. Payment must be received in full prior to departure.
In order to facilitate things on the day of your trip, please make an effort to pay prior to arriving in Cordova or Valdez and to bring your receipt. I also accept checks, cash, and major credit cards in Cordova or Valdez.
It’s best to purchase your hunting license before arriving in Valdez and Cordova. Hunting licenses can be difficult to find early in the morning in Valdez and Cordova. On the morning of your trip, you will either drive to the “new” harbor loading dock. We will load out and depart from there. Long term and trailer parking is available close by.
Once you find me at the loading docks I can help you with figuring out the loading and parking situation. I prefer to be out of the harbor a few hours before high tide so we can make it right up to the cabin.
If you cancel a charter at least 90 days prior to the scheduled trip, you will be refunded 100% of payments received (less credit card and bank service charges if applicable). The refund will be made in full within 30 days of cancellation.
If you cancel within 90 days prior to the scheduled trip or you fail to show up for your trip, you will not be refunded.
You will be refunded 100% in the event that we are cancelled due to weather or mechanical problems before departure. Alternatively, you will have the option to reschedule your trip or swap to another of our vessels if available.
Although we do our absolute best to maintain equipment and prevent breakdowns, the potential for mechanical failures does exist. In the event of an “act of God” or bad luck (i.e. mechanical, weather, etc.) we will do our best to be helpful within our abilities but will not be responsible for missed airline flights, lodging, etc. Coming in on one engine is a slow affair. Although the probability is small, Please plan
If mechanical problems arise before we reach the hunting grounds you will only be refunded if we cannot complete the trip, alternatively we will use our other vessel to complete your charter as close to on schedule as possible.
If mechanical problems arise on the way back in, you will not be refunded.
On overnight or beach drop off trips no extra charge will be added in the event of delayed pickup time due to adverse weather. If you are weathered in on the boat for any extended period you should expect basic foods and services until we return.
We cannot guarantee a group exclusive access to a vessel if uncontrollable events require us to move people. We reserve the right to accommodate everyone, as necessary.